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ALL ORDERS take an estimated 7-14 business days to be shipped, regardless of the shipping option chosen at checkout. This time frame can be longer during our peak holiday seasons and when we are restocking items. If you have questions on what is our current production time, please contact us PRIOR to placing an order.
PLEASE double check your cart before ordering. Once an order has been placed we CANNOT make any changes or additions to your order. Any order you wish to have canceled will incur a 5% cancellation fee of the order total. Additionally any order that has been processed to ship cannot be canceled.
First class shipping is available for any packages under 15oz. First class shipping usually takes 5-7 business days for delivery once the package has been shipped. This option does not include any insurance.
Priority Shipping (recommended) is available for all packages. This shipping option has expedited delivery which is typically 3-4 business days. Priority shipping includes insurance on your package through the USPS.
We DO NOT guarantee shipping dates and this includes by Christmas. Due to the uncertainties which can arise (e.g a pandemic) we cannot make guarantees.
We ship to the address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right.
Please be aware that once a package is shipped, the USPS often does not update package tracking information until it is delivered.
Tracking information is provided on all orders. Southern Yankee Tees will only respond to requests to track orders that have gone beyond 14 business days from the date the order was placed.
Any package that is returned to the sender by the USPS and canceled by the customer is subject to a 20% restocking fee.
Southern Yankee Tees does not accept liability for any packages after they have been accepted by the USPS for delivery to customer. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a USPS failure, please contact them with any questions or concerns. It is the customer’s responsibility on whether or not to insure their order. All USPS claims are between customer and USPS, not Southern Yankee Tees
By purchasing from this site, you agree to our policies.
Defective Merchandise or Wrong Item Received
If you've received a defective item or received a wrong item, please contact our customer service department via email at firstname.lastname@example.org. You will be sent a prepaid return label to send the item back to us. Once we receive the item back your new item will be sent out. We must receive the item back within 14 days of you receiving your return label. Any packages returned after this time period will be refused and sent back.